Intelligent Call Routing,
Zero Missed Leads.
A fully automated phone system — from smart IVR menus to Overflow Voice AI — built specifically for pest control businesses.
Phone System Workflow Blueprint
Understand how our smart system handles incoming calls, routes them perfectly, and uses AI to guarantee no customer is left waiting.
Smart IVR Menu
When a call comes in, the IVR identifies if it's a new or existing customer and routes them down the correct branch instantly.
Business Hours Check
Routes calls to active agent groups during business hours. Outside business hours, it sends callers directly to the After Hours Voice AI.
Overflow AI Connect
If all agents are busy during business hours, the system connects the caller to Overflow Voice AI to ensure the lead is captured.
Real Workflow Blueprints & Screenshots
Switch between the schematic mapping and the actual, live workflow screenshots to verify exactly how our phone system routes calls.
01. Dynamic IVR Menu
When a call comes in, the IVR asks whether it's a new customer or existing one. Depending on the answer, it goes down the relevant branch for specialized care.
02. Business Hours Logic
Checks if it's business hours. If yes, it rings the primary agents, cascading to a secondary group if unanswered. If outside hours, it goes straight to the After Hours Voice AI Agent.
03. Connect to Overflow AI
If a call comes in during business hours and is not answered by any agent (e.g., high call volume), it instantly connects to the Overflow Voice AI Agent, making sure the lead is never missed.
Built For You
Every phone routing workflow is fully configurable. Want to adjust the ring time before overflow kicks in? Change the IVR options? Add a different department branch? Everything you see here is a starting point — we tailor it to match your exact business structure and team capacity.
- Custom IVR menus and voice greetings
- Adjustable ring times and agent group routing
- Custom business hours and holiday schedules
- Advanced AI Agent instructions for overflow handling
- White-labeled to your business — clients get a seamless experience
Frequently Asked Questions
Everything you need to know