Manage Every Review with
Intelligence
Never miss an opportunity to build your reputation. Automate review requests, monitor feedback, and generate 5-star ratings.
Powerful Capabilities
Everything you need to automate your reputation management and build trust with your customers.
Automated Requests
Send review requests automatically via SMS or email immediately after a service is completed.
Multi-Platform Monitoring
Monitor your reviews across Google, Yelp, Facebook, and more from a single, unified dashboard.
AI Review Responses
Automatically generate professional, personalized responses to both positive and negative reviews.
Feedback Interception
Catch negative feedback before it goes public, giving you a chance to resolve the issue privately.
Reputation Analytics
Track your average rating, review volume, and sentiment trends over time with detailed reporting.
Custom Review Widgets
Showcase your best 5-star reviews directly on your website to build trust and increase conversions.
Reputation Management Workflow Blueprint
Understand how our smart system secures five-star feedback while protecting your brand behind the scenes.
Send Review Request
After a job is completed or a deal is won, the system automatically sends a review request via both Email and SMS — within minutes, not hours.
Review Received & Routed
When a Google review comes in, the system reads the star rating and routes it intelligently — high ratings get a thank-you, low ratings trigger a feedback loop.
Handle Negative Feedback
1–3 star reviews automatically receive a feedback survey and trigger an internal team notification so nothing slips through the cracks.
Spam Protection
If a Google review is flagged as spam, the contact is tagged, Do Not Disturb is enabled across all channels, and the team is notified immediately.
Experience It Live
See how our automated review requests look on a customer's phone. Fast, simple, and effective.
Rate Your Service
How was your recent experience with our team?
Your Brand, Your Reputation
Every business is unique, and your review strategy should be too. Customize every aspect of your reputation management to perfectly match your goals. From selecting the right timing and channel to fine-tuning follow-ups and auto-responses, you have complete control over how you build trust.
Full Control
Real Workflow Blueprints & Screenshots
Switch between the schematic mapping and the actual, live CRM workflow screenshots to verify exactly how the automation engine handles reviews.
01. Send Review Request
Initiates review invitation pathways as soon as technicians resolve pest control problems or opportunities move to won.
02. Review Received Routing
Parses the rating values from incoming Google comments instantly, channeling high stars to thank-you tracks and lower scores to intercept rules.
03. Google Review: Spam Detection
Locks communication databases from fraudulent competitors or spam bots instantly to defend BugHub's digital profiles.
04. Bad Feedback Salvager
Intercepts unsatisfied comments, routing respondents directly to an internal satisfaction track before public damage occurs.
Simulate the Automation Engine
Click one of the mock scenarios below to observe how the background triggers, checks, tags, and SMS messages deploy in real-time.
Choose Scenario to Initiate:
More Ways to Build Trust
Beyond automated review requests, BugHub provides powerful tools to capture authentic customer stories and showcase your reputation everywhere.
Collect Authentic Video Stories
Send video testimonial requests directly to your happy customers. They can easily record and submit their video right inside the system—no extra apps or complicated steps required. Capture the genuine excitement of your best clients to build undeniable social proof.
- Frictionless recording experience for customers
- Manage and review submissions natively
Dynamic Review Widgets
Create a stunning, embeddable review widget that automatically pulls in your best reviews from all connected sources. Whether your website is built on WordPress, Webflow, or any other platform, you can effortlessly display a live feed of your 5-star ratings.
- Works seamlessly with any website builder
- Automatically syncs your latest positive reviews
Frequently Asked Questions
Everything you need to know